Quality Management

Quality Management Education & Consulting Services

Quality management is the relentless pursuit of improvement in the delivery of value to the customer. It is an ongoing never ending process that must be constantly adjusted to meet the current needs of the customer and the market place. Accountability for quality is being demanded by all, at all levels of healthcare delivery. To be accountable quality must be objective, measurable and driven by data.

How quality is measured?

Outcomes are the result of processes. High quality results when the performance of the process achieves planned outcomes. Quality can be measured by objectively measuring performance of the processes in terms of outcomes. The measured performance and outcomes data are used to identify performance and outcome variations. The analysis of variations is used to the identify opportunities to improve quality.

Should Healthcare Organizations Be Concerned About Quality?

Quality is the most talked about subject in healthcare. The payer, the provider, the consumer and the managed care organization are all requesting data driven, cost effective and value added quality. In this competitive environment the documentation and the delivery of quality service can mean success or failure for healthcare organizations. Accrediting organizations such as JCAHO and NCQA have set standards for quality that organizations must meet.

HCRG Quality Management Consulting Services

Conduct business assessment and determine performance targets
Develop quality management strategic plans
Shift quality management to outcome management
Develop outcomes measurement and management systems
Develop strategies for real time management of quality using data
Develop data management system for quality
Prepare for JCAHO/NCQA accreditation surveys
Conduct surveys, studies and focus groups to assess customer/employee needs and satisfaction

HCRG Quality Management Educational Services

HCRG is an approved provider for continuing education. Following is a partial list of our Quality Management educational programs. These programs can be tailored to meet your requirements and can be presented at your facility

High performance management
Infrastructure for effective outcome based quality management
Implementation of systematic outcome based performance management
Value added quality managers
Designing an outcomes measurement system
Management of information in quality management
Use of statistical methods in quality management
Aligning competency and performance with strategy

If you would like additional information regarding our Medical Management Resources and/or if you would like to discuss your requirements please E-mail us at cpederson@hcrg.com